Last updated: 24 September 2026

This Refund Policy applies to guest posts, link insertions and listicle placements ordered through app.zavify.co.uk, operated by ZAVIFY LTD (Company No. 16704420). It forms part of our Terms of Service.

At a glance

• Before work starts: full refund.
• After work starts, before your placement goes live: 50% refund.
• After your placement goes live: no refund, except under our 12-month link guarantee.
• If we can’t deliver your order: full refund.

Cancelling before work starts

You can cancel for a full refund at any time before we start work on your order. Work starts when we begin reviewing, writing or editing your content, or preparing your placement. You can check your order status at any time in your dashboard or on the Track Order page.

Cancelling after work has started

If you cancel after work has started but before your placement goes live, we will refund 50% of the order price. The other 50% covers the editorial and publishing work already carried out.

After your placement is live

Once a placement is live, the service has been delivered and is not refundable, including where:

• you change your mind or your campaign plans change;
• you do not see the rankings, traffic or other results you hoped for;
• third-party metrics such as DR, DA or estimated traffic drop after you order;
• search engines change how they index or value the page or link.

If the published placement does not match your order, for example the wrong anchor text or target URL, tell us within 7 days and we will fix it free of charge.

If we can’t deliver your order

You will receive a full refund if:

• we decline your order before work starts, for example because the niche or target URL is not accepted on that website;
• the website you ordered becomes unavailable before your placement goes live and you do not want to switch to a comparable website;
• your placement has not gone live within 14 days after the estimated turnaround time, for reasons within our control, and you ask to cancel.

If we cannot accept content you supplied, we will explain why and you can revise and resubmit it. If you choose to cancel instead, the cancellation rules above apply.

12-month link guarantee

For 12 months from the date your placement goes live, we guarantee it will stay published with your link as ordered. If, within that period, the placement or your link is removed, or the link type is changed from what you ordered, for reasons within our control, we will:

• Restore the placement or link on the same website; or
• Replace it with a comparable placement on another website managed by Zavify, at no extra cost; or
• Refund a pro-rata amount for the remaining months if neither option is possible. For example, if a $120 placement is removed after 4 months, we refund 8/12 of the price ($80).

The guarantee does not apply where:

• your target URL is changed, deleted, redirected or broken, or becomes unlawful, harmful or part of a restricted niche;
• you ask us to change or remove the placement or link;
• we remove it because of a valid legal complaint, a legal requirement or a breach of our Terms of Service;
• the website is only temporarily unavailable because of maintenance or a technical outage;
• a search engine deindexes or devalues the page or link.

How to request a refund

Email [email protected] with your order ID, the email address you ordered with and the reason for your request. Guarantee claims must be made within the 12-month guarantee period. We aim to reply within one working day.

We process approved refunds to your original payment method within 5 working days. Depending on your bank or payment provider, it may take a few more days to appear. We refund the amount you paid, in the currency you paid in, and cannot refund bank or currency conversion fees charged by your own provider.

Chargebacks

Please contact us before raising a dispute or chargeback with your bank so we can try to put things right. If a chargeback is raised for an order we have delivered, we may remove the placement and suspend your account while the dispute is open.

Your statutory rights

Our services are intended for business customers. If you are a consumer, you may have a legal right to cancel within 14 days of placing your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work during that period, you may have to pay for work already done, and you will lose the right to cancel once your placement is live. Nothing in this policy affects your statutory rights.

Contact

Refund questions can be sent to [email protected] or by post to ZAVIFY LTD, 182-184 High Street North, Office 20877, East Ham, London E6 2JA, United Kingdom.